The customer success story of SZERVIZ-TRANS Kft.
SZERVIZ-TRANS Kft. is a fast-growing Hungarian company specializing in waste management and processing, primarily operating in Budapest and its surrounding areas. They deliver containers to clients, collect the waste, and then sort and process it at their facility. Handling hundreds of thousands of tons of waste annually, they successfully recycle nearly 90% of it.
Initial situation of the customer
As the company grew rapidly, their digital infrastructure became fragmented. They were using completely separate systems for different tasks: a distinct software for accounting, Excel spreadsheets for records, and Google Calendar for dispatching and logistics. While they were "digitalized," it was in pieces, which made their operations function more like flying an airplane without instruments—it worked, but with increasing risk and reliance on gut feelings rather than hard data.
The challenge
The main challenge was the lack of real-time visibility and the paralyzing effect of isolated "island solutions." Invoicing was cumbersome, traceability was practically non-existent, and decision-making was based on intuition rather than structured data.
Furthermore, before finding Odoo, they spent two years and significant resources trying to build a custom-developed system from scratch, which ultimately left them vulnerable to a single developer team and failed to deliver a usable solution.
The success
Online ERP Kft. successfully implemented Odoo, starting with the most critical pain point: dispatching and logistics. Within just a few months (from March to autumn), we transitioned them from paper and Google Calendar to a fully operational, real-time dispatch system where drivers receive tasks via a mobile app, and container statuses are tracked live.
The results were transformative:
- Measurability: Operations are finally measurable in real-time on a single platform.
- Sales Growth: Thanks to instant feedback and better data visibility, their sales success rate skyrocketed from around 30% to nearly 60%.
- Cash Flow: Handling prepaid orders became a one-click process, significantly increasing the volume of prepaid containers and improving cash flow.
- Marketing ROI: By integrating Odoo with their phone system, they can now accurately track which marketing channels generate real clients.
With Odoo, SZERVIZ-TRANS gained transparency, peace of mind, and a scalable foundation that supports—rather than hinders—their ongoing growth.
