The solution story of Konfoo
Bots4You provides AI assistants for customer communication across phone, email and chat. The solution helps companies answer incoming requests 24/7, classify inquiries, collect relevant information and create structured tickets or handovers in systems such as Odoo, CRM or ticketing platforms.
About
Bots4You is a German AI company active in the market since 2018. We help companies automate customer communication with AI assistants for phone, email and chat. Our focus is on practical automation that reduces manual work, improves response times and makes customer communication more structured and reliable.
What is your solution? What can it do?
Bots4You provides AI assistants for customer communication across phone, email and chat. The solution answers incoming requests 24/7, classifies inquiries, collects relevant information and creates structured tickets or handovers in existing business systems such as Odoo, CRM or ticketing platforms.
The voice assistant answers calls immediately, handles routine questions and captures requests in a structured way. The mailbot supports inbound email handling by sorting and prioritizing emails, creating reply suggestions and preparing or creating tickets from email communication. The chat assistant answers website or portal inquiries instantly and can support lead qualification, callbacks and forwarding.
In addition to inbound communication, Bots4You can also support outbound workflows such as customer feedback calls, appointment reminders, follow-ups and lead qualification.
Business benefits
Bots4You helps companies make customer communication faster, more reliable and more scalable.
Key benefits include:
- 24/7 availability for customer inquiries
- faster response times
- less manual workload in phone and email communication
- structured ticket creation and handovers
- support for CRM, ticketing, calendar and ERP integrations such as Odoo
- support for inbound and outbound customer communication workflows
- GDPR-compliant setup with EU-based hosting
The solution is already used across different industries with different workflows and communication volumes.
