The customer success story of The Tea Centre of Stockholm
Nestled on the cobblestoned Hornsgatspuckeln in Stockholm, The Tea Centre of Stockholm has been delighting customers with carefully curated teas and a timeless in-store experience since the late 1970s. But behind the tranquil storefront, the business has been experiencing rapid growth—with multiple warehouses, rising order volumes, and increasing demands for efficiency.
To support this growth, The Tea Centre turned to Odoo — and eventually to Linserv, a trusted BOP Alliance partner.
Initial situation of the customer
With separate systems and manual processes in place, The Tea Centre struggled to maintain a smooth operation across purchasing, inventory, sales, and accounting. As order volumes rose, so did the pressure to modernize and integrate operations through a single, user-friendly, and scalable business platform.
The team initially began their Odoo journey with a different implementation partner—but after several months, the system didn’t work as expected. The setup was unreliable, the partner lacked responsiveness, and confidence in the project faded quickly.
"At that point, we had no confidence in this business system at all."
The challenge
- Replace a failed Odoo implementation with a working, customized solution
- Unify key business functions: purchasing, inventory, sales, and accounting
- Ensure ease of use for in-store and back-office staff
- Achieve transparency in project scope, cost, and execution
The success
The turning point came when The Tea Centre partnered with Linserv. From the first meeting, Linserv’s difference was clear: they listened, asked the right questions, and mapped out a realistic, transparent implementation plan. Within just three months, Linserv delivered a fully functioning Odoo solution—tailored precisely to the company’s workflows.
- Accurate warehouse logic, inventory flows, and sales processes
- Clear and transparent planning around costs and delivery timelines
- Effective staff onboarding and training
- A trusted, ongoing advisory role—not just technical support
"The initial configuration exceeded expectations. Linserv knew exactly what needed to be done."
More than a service provider, Linserv became a reliable sounding board for ongoing improvements and future planning.
"We’re not experts in business systems—that’s Linserv’s job. We appreciate that they bring concrete suggestions, but leave the decisions to us."
Today, The Tea Centre confidently operates on Odoo ‒ fully supported by Linserv’s expertise.
For the full version of the Customer Success Story, visit the Linserv website.